WHAT COVERAGES ARE INCLUDED IN THE RATE?
For your convenience and peace of mind, all our rates include:
● Unlimited mileage. ● Third party liability. ● Partial theft protection (10% deductible payment applies). ● Partial damage waiver (10% deductible payment applies). ● All Taxes. (10% deductible payment applies).
Veico guarantees that the price you see published on our website is what you will pay, there are no hidden fees of any kind. Do you require additional protection? See our Optional Coverages. For more details and deductible information see Terms of use.
WHAT IS NOT INCLUDED IN THE RATE?
Your rate includes everything you need to drive the car, therefore we will not condition the delivery of the car to acquire any additional product or protection. However we have a number of additional services and protections which are entirely optional and are designed to make your trip more enjoyable.
See Optional Services Fees
WHAT IS THE DIFFERENCE BETWEEN THE “CLASSIC” “SMART” AND “LIGHT” FARES?
Any of these three fares offer you the same benefits (Unlimited Kilometers, Taxes and our Standard Coverage).
The difference between them lies only in the pre-purchase time required, the different levels of flexibility that each one offers you to make changes or obtain a refund, and the percentage of discount that you obtain.
Veico offers you a greater discount on fares that offer less flexibility and require more time in advance to book and pay for your rental car. Learn more about our Branded Fares.
WHAT IS THE MINIMUM AGE TO RENT A CAR?
The minimum age to rent from Veico is 25 years. See Terms of Use
WHAT ARE THE REQUIREMENTS TO RENT A CAR?
● Driver must be at least 25 years old.
● Original valid driver’s license (Under no circumstances photocopies will be accepted). The driver’s license must be valid at the time of rental and remain valid during the rental period. Veico Car Rental reserves the right to verify and accept the driver’s licenses according to the rules established by the company and deny the rental, if the document does not meet the requirements, is illegible or has a blemish or amendments.
● A current official photo identification, IFE / INE (Mexican citizens) or valid passport (foreigners).
● Credit card with at least of one year from the issue date and with sufficient funds for the guarantee deposit hold.
● Veico Car Rental requires that the driver’s license as well as the credit card and identification (IFE / INE Credential or Passport) must be at least one year old.
HOW MUCH IS THE DEPOSIT THAT WILL BE HOLD IN MY CREDIT CARD?
The amount to hold depends on the rented car and ranges from USD$500 to USD$1000, for more details see our
Credit Card Authorization Hold Policy.
CAN I RENT A CAR WITHOUT A CREDIT CARD?
A credit card is required for most rentals rentals. You can use a debit card instead only if you are a resident of the United States or Canada, in that case your diver’s license and ID must also be issued in the same country. For residents of other countries including Mexico, renting a car with a debit card is subject to prior authorization. See renting a car with a debit card for more information. (Page available only in Spanish)
CAN I BOOK A SPECIFIC CAR MODEL?
At Veico we cannot guarantee a specific model. However if you let us know what is your preferred model at the time you book, we will do our best to assign you the desired car.
WHAT HAPPENS IF A CAR OF THE REQUESTED CATEGORY IS NOT AVAILABLE AT PICK-UP TIME?
At Veico we fulfill 99% of the bookings with a vehicle of the category requested by the customer. In the unlikely event that a vehicle of the category requested was not available, you will be offered a vehicle of a higher category for the same price. If a vehicle of a higher category was not available either, you will be offered a vehicle of a lower category and a refund will be issued in the amount of the price difference. This approach is the opposite of our competitor’s, where you would have to pay for an upgrade, but you would not get a refund for a downgrade.
HOW CAN I CANCEL A RESERVATION?
Please cancel your reservation through the same channel it was created with a minimum anticipation of 48 hours. Please note that some of our lower rates are NON-REFUNDABLE. If there is a prepayment and your rate is refundable, the paid amount will be refunded in full if you cancel at least 48 hours before the pick-up time. If your rate is refundable, but you cancel less than 48 hours prior to pick-up time, the equivalent of one day’s rent will be charged as a penalty, reimbursing you the remaining amount.
CAN I DROP THE VEHICLE AT A DIFFERENT LOCATION TO THE PICKUP LOCATION?
Yes. A drop-off fee applies to cover the costs of returning the vehicle to the pick-up location. See Drop-Off fees.
CAN I RENT A CAR JUST FOR A FEW HOURS?
No, the minimum rent is for a period of 24 hours.
CAN I EXTEND THE DURATION OF THE RENTAL ONCE I HAVE PICKED UP THE CAR?
In case you wish to extend your rental, we ask you to notify us by phone as soon as possible. We will let you know you if the car is available for an extension. In the event that your rental can be extended, your credit card will be charged for the additional rental period. If we cannot extend your rental and the car is not returned as agreed, the corresponding penalties will be applied according to the rental agreement in addition to the applicable rental fees at the current rate.
Customer Service Hotline +52 (33) 3331.4667
IS THERE A GRACE PERIOD FOR VEHICLE RETURN?
To meet other customers’ reservations, we ask that you return your car at the at the time indicated in your contract. The maximum period of tolerance at no additional charge is 30 minutes, after this period you will be charged MXN$200 for sedans or MXN$300 for SUVs and Minivans for each hour of delay, considered from the original return time and up to a maximum of 3 hours. After this period you will be charged one extra day.
Keep in mind that in addition to the charges indicated in the previous paragraph, a penalties may be applied in the event that the client returns the car at a later time/date than that indicated in the contract without the prior authorization of the company.
CAN I RETURN THE VEHICLE BEFORE THE DATE ESTABLISHED IN THE CONTRACT?
At Veico we do not take more reservations than the number of cars we have available, when you rent a car with us, that unit is removed from our inventory and is not offered to another customer for the rental period. When a client returns a car to us before the established date, it is generally not possible for us to rent that vehicle to another customer with such short notice. That is why although you can return the car before the date established in the contract, we cannot reimburse you for the unused days. However, if you booked a SMART or CLASSIC rate, we offer you a credit valid for one year, for the equivalent of the unused days. No credit will be issued for unused periods of less than 24 hours.
WHAT TO DO IF THE CAR BREAKS DOWN?
Call our customer service hotline to report the incident, depending on the situation will send the needed emergency and/or a replacement vehicle.
Important: According to the clauses of the contract (rental agreement), the customer is not authorized to make any repairs on the car. The company will not reimburse for any unauthorized repairs and penalties be applied.
Customer Service Hotline +52 (33) 3331.4667
Emergencies 24/7 +52 (33) 1237.391 (No reservations or general inquiries will be handled at this number)
WHAT TO DO IF I HAVE AN ACCIDENT?
Call our Customer Service Hotline to report the accident and the appropriate authorities if necessary.
Customer Service Hotline +52 (33) 3331.4667
Emergencies 24/7 +52 (33) 1237.391 (No reservations or general inquiries will be handled at this number)
You will then need to fill out the Accident Report Form and physically deliver it to the branch where your car was rented.
DOES VEICO OFFER ROADSIDE ASSISTANCE?
Yes. This is an optional service and can be acquired for a low price when you pick up the car.
Learn more about the Roadside Assistance service. See Optional Services Fees
WHAT CAN I DO IF I FORGOT SOMETHING IN THE CAR?
Please contact the office where you rented the car, at Veico we will do our best to retrieve your belongings. All shipments will be paid by the customer. See Veico Locations
CAN I BRING MY DOG IN THE RENTAL CAR?
Of course, we want you to feel like you drive your own car, so your pet is welcome. Remember that in case of stains, dirt and odors caused by your pet, a deep cleaning service charge will apply. See Optional Services Fees