{"id":2845,"date":"2026-11-08T09:05:00","date_gmt":"2026-11-08T14:05:00","guid":{"rendered":"https:\/\/veico.com\/blog\/?p=2845"},"modified":"2026-10-31T00:43:56","modified_gmt":"2026-10-31T04:43:56","slug":"most-trustworthy-car-rental-company-mexico","status":"publish","type":"post","link":"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/","title":{"rendered":"What Is the Most Trustworthy Car Rental Company in Mexico?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Tabla de Contenidos<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#What_makes_a_car_rental_company_trustworthy\" >What makes a car rental company trustworthy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#The_most_common_complaints_when_renting_a_car_and_how_to_avoid_them\" >The most common complaints when renting a car (and how to avoid them)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#How_to_check_a_rental_companys_complaint_record\" >How to check a rental company\u2019s complaint record<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#Car_rental_complaints_in_Mexico_according_to_PROFECO\" >Car rental complaints in Mexico, according to PROFECO<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#Veicos_numbers_zero_complaints_since_2015\" >Veico\u2019s numbers: zero complaints since 2015<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#You_may_also_like\" >You may also like<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#Frequently_asked_questions\" >Frequently asked questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#Which_car_rental_company_has_the_fewest_complaints_in_Mexico\" >Which car rental company has the fewest complaints in Mexico?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#How_do_I_know_if_a_car_rental_company_is_trustworthy\" >How do I know if a car rental company is trustworthy?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#What_is_PROFECOs_Buro_Comercial\" >What is PROFECO\u2019s Bur\u00f3 Comercial?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/#Does_Hertz_have_many_complaints_in_Mexico\" >Does Hertz have many complaints in Mexico?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p>What is the most trustworthy car rental company in Mexico? It\u2019s exactly the question to ask before you book, especially after Mexico\u2019s consumer agency warned in 2026 that renting a car on vacation can turn into \u00aban expensive mistake,\u00bb with car companies among the most-complained-about sectors of the year. The good news: you don\u2019t have to guess. Here we explain what to look for, how to check any rental company\u2019s record yourself, and what the public numbers say.<\/p><p class=\"veico-box-datos\" style=\"background:#fff4e6;border-left:4px solid #ff8c00;padding:14px 18px;border-radius:6px\"><strong>\u2139\ufe0f What is PROFECO?<\/strong> PROFECO is Mexico\u2019s federal consumer protection agency. It keeps a public database (the \u00abBur\u00f3 Comercial\u00bb) of complaints filed against businesses and whether they were resolved \u2014 free for anyone to search.<\/p><figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" data-src=\"https:\/\/veico.com\/blog\/wp-content\/uploads\/2026\/10\/arrendadora-mas-confiable-mexico.jpg\" alt=\"Happy couple in a Veico rental car, the most trustworthy car rental company in Mexico\" class=\"wp-image-2841 lazyload\" data-srcset=\"https:\/\/veico.com\/blog\/wp-content\/uploads\/2026\/10\/arrendadora-mas-confiable-mexico.jpg 1200w, https:\/\/veico.com\/blog\/wp-content\/uploads\/2026\/10\/arrendadora-mas-confiable-mexico-300x169.jpg 300w, https:\/\/veico.com\/blog\/wp-content\/uploads\/2026\/10\/arrendadora-mas-confiable-mexico-1024x576.jpg 1024w, https:\/\/veico.com\/blog\/wp-content\/uploads\/2026\/10\/arrendadora-mas-confiable-mexico-768x432.jpg 768w\" data-sizes=\"(max-width: 1200px) 100vw, 1200px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/675;\" \/><figcaption class=\"wp-element-caption\">Trust is something you can verify with public data, not brochure promises.<\/figcaption><\/figure><div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_makes_a_car_rental_company_trustworthy\"><\/span>What makes a car rental company trustworthy<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Before comparing numbers, it helps to know what separates a good rental company from one that will give you headaches. Look for these:<\/p><ul class=\"wp-block-list\"><li><strong>Insurance and coverage explained clearly<\/strong>, not fine print at the counter.<\/li><li><strong>A final price with no hidden charges:<\/strong> what you quote is what you pay.<\/li><li><strong>A reasonable security deposit<\/strong> and a fast refund.<\/li><li><strong>Clear contract and requirements<\/strong> before you arrive.<\/li><li><strong>Recent, consistent reviews<\/strong> and a clean complaint record.<\/li><\/ul><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_most_common_complaints_when_renting_a_car_and_how_to_avoid_them\"><\/span>The most common complaints when renting a car (and how to avoid them)<span class=\"ez-toc-section-end\"><\/span><\/h2><p>PROFECO and travelers themselves point to the same red flags: surprise charges for \u00abmandatory\u00bb insurance that was never disclosed, charges for pre-existing damage, deposits that never come back, and fine print. To protect yourself: ask for the <strong>full price breakdown in writing<\/strong> before signing, <strong>take photos and video<\/strong> of the car at pickup and drop-off, and confirm exactly what the insurance covers. A company with a clean record makes all of this easy.<\/p><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_check_a_rental_companys_complaint_record\"><\/span>How to check a rental company\u2019s complaint record<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Here\u2019s the most useful part: you don\u2019t have to take anyone\u2019s word for it, because complaints are public. The best yardstick is PROFECO\u2019s <strong>Bur\u00f3 Comercial<\/strong>, which records complaints against each company and whether they reached a settlement. It takes two minutes:<\/p><ol class=\"wp-block-list\"><li>Go to <strong>burocomercial.profeco.gob.mx<\/strong>.<\/li><li>Search by <strong>legal name (raz\u00f3n social)<\/strong>, not the brand name \u2014 they often differ. You\u2019ll find it on your contract or invoice.<\/li><li>Or, easier: filter by the category <strong>\u00abAgencia de alquiler de autom\u00f3vil\u00bb<\/strong> (car rental agency) to see them all together, ranked by number of complaints.<\/li><li>Check the number of complaints and how many reached a settlement. Repeat for each company you\u2019re considering and compare.<\/li><\/ol><p class=\"veico-box-datos\" style=\"background:#fff4e6;border-left:4px solid #ff8c00;padding:14px 18px;border-radius:6px\"><strong>\ud83d\ude97 Tip:<\/strong> also check the Google Maps rating and review count of the <strong>specific branch<\/strong> where you\u2019ll pick up the car, not just the company overall. Service can vary from city to city.<\/p><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Car_rental_complaints_in_Mexico_according_to_PROFECO\"><\/span>Car rental complaints in Mexico, according to PROFECO<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Filtering the \u00abcar rental agency\u00bb category in the Bur\u00f3 Comercial (for the period from January 1, 2019 to September 30, 2026), this is how the main rental companies in the country look:<\/p><figure class=\"wp-block-table\"><table><thead><tr><th>Car rental company<\/th><th>Complaints on file (PROFECO)<\/th><\/tr><\/thead><tbody><tr><td>Hertz \/ AVASA*<\/td><td>802<\/td><\/tr><tr><td>Avis<\/td><td>67<\/td><\/tr><tr><td>Mex Rent a Car<\/td><td>11<\/td><\/tr><tr><td>Europcar Mexico<\/td><td>10<\/td><\/tr><tr><td>America Car Rental<\/td><td>7<\/td><\/tr><tr><td>Budget<\/td><td>3<\/td><\/tr><tr><td>Dollar Car Rental<\/td><td>3<\/td><\/tr><tr><td><strong>Veico (Veh\u00edculos Continentales)<\/strong><\/td><td><strong>0 \u2014 not listed<\/strong><\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Complaints on file in PROFECO\u2019s Bur\u00f3 Comercial, category \u00abcar rental agency\u00bb (Jan 1, 2019 \u2013 Sep 30, 2026).<\/figcaption><\/figure><p class=\"veico-box-datos\" style=\"background:#fff4e6;border-left:4px solid #ff8c00;padding:14px 18px;border-radius:6px\"><strong>\u2139\ufe0f Notes:<\/strong> *Hertz operates in Mexico through AVASA, under the legal name \u00abAlquiladora de Veh\u00edculos Automotores, S.A. de C.V.\u00bb; it also appears under other legal names (AVASA Turismo Internacional, Hertz M\u00e9xico), so its real total is even higher.<br><br>Important: PROFECO only publishes complaints that have already concluded; those still in process don\u2019t show up. So these figures are the <strong>minimum<\/strong> \u2014 each company\u2019s true total may be higher, never lower.<\/p><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Veicos_numbers_zero_complaints_since_2015\"><\/span>Veico\u2019s numbers: zero complaints since 2015<span class=\"ez-toc-section-end\"><\/span><\/h2><p>So where did Veico land on the list above? Nowhere \u2014 and for a good reason: it doesn\u2019t have a single complaint on file. Veico has operated since 2015 under the legal name <strong>Veh\u00edculos Continentales<\/strong>, and more than a decade later, searching for it in the Bur\u00f3 Comercial returns \u00abno results found.\u00bb Add a <strong>4.9 out of 5 rating on Google with more than 4,700 reviews<\/strong>, and the picture explains itself. Don\u2019t take our word for it: you can verify both facts yourself using the steps in this article.<\/p><p class=\"veico-box-cta\" style=\"background:#e7f1ff;border-left:4px solid #0a66c2;padding:14px 18px;border-radius:6px\"><strong>\ud83d\udc49 Ready to rent with a company that has zero complaints?<\/strong> <a href=\"https:\/\/www.veico.com\/en\/our-cars\/\">See the Veico fleet and get a quote<\/a><\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"You_may_also_like\"><\/span>You may also like<span class=\"ez-toc-section-end\"><\/span><\/h3><ul class=\"wp-block-list\"><li><a href=\"https:\/\/veico.com\/blog\/en\/guadalajara-airport-car-rental\/\">Guadalajara Airport Car Rental: The Complete Guide<\/a><\/li><li><a href=\"https:\/\/veico.com\/blog\/en\/cancun-airport-car-rental\/\">Cancun Airport Car Rental: The Complete Guide<\/a><\/li><li><a href=\"https:\/\/www.veico.com\/en\/faq\/\">Requirements and FAQ for renting with Veico<\/a><\/li><li><a href=\"https:\/\/www.veico.com\/en\/our-cars\/\">See the Veico fleet and get a quote<\/a><\/li><\/ul><h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequently_asked_questions\"><\/span>Frequently asked questions<span class=\"ez-toc-section-end\"><\/span><\/h2><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Which_car_rental_company_has_the_fewest_complaints_in_Mexico\"><\/span>Which car rental company has the fewest complaints in Mexico?<span class=\"ez-toc-section-end\"><\/span><\/h3><p>There is no official ranking naming \u00abthe best,\u00bb but you can verify each company\u2019s record in PROFECO\u2019s Bur\u00f3 Comercial. In practice, Veico (Veh\u00edculos Continentales) has no complaints on file since it opened in 2015.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_do_I_know_if_a_car_rental_company_is_trustworthy\"><\/span>How do I know if a car rental company is trustworthy?<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Check three things: its complaint record in PROFECO\u2019s Bur\u00f3 Comercial, its Google reviews for the branch where you\u2019ll pick up the car, and that they explain insurance and the final price in writing before you sign.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_PROFECOs_Buro_Comercial\"><\/span>What is PROFECO\u2019s Bur\u00f3 Comercial?<span class=\"ez-toc-section-end\"><\/span><\/h3><p>It\u2019s a public database where PROFECO records complaints against businesses across all sectors and their resolution rate. Anyone can search it for free at burocomercial.profeco.gob.mx.<\/p><h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Does_Hertz_have_many_complaints_in_Mexico\"><\/span>Does Hertz have many complaints in Mexico?<span class=\"ez-toc-section-end\"><\/span><\/h3><p>According to the Bur\u00f3 Comercial, Hertz\u2019s operator in Mexico (AVASA, legal name \u00abAlquiladora de Veh\u00edculos Automotores, S.A. de C.V.\u00bb) has 802 complaints on file between 2019 and September 2026, plus those under its other legal names. You can confirm it yourself on PROFECO\u2019s site.<\/p><p><em>Sources: PROFECO Bur\u00f3 Comercial (burocomercial.profeco.gob.mx), category \u00abcar rental agency,\u00bb period 01\/01\/2019\u201330\/09\/2026; public ratings on Google Maps; Hertz\u2013AVASA master franchise reported by Auto Rental News. Figures retrieved in October 2026 and subject to PROFECO updates.<\/em><\/p><div class=\"fb-background-color\" style=\"background-color:#ffffff\"><div class=\"fb-comments\" style=\"width:700px\" data-href=\"https:\/\/veico.com\/blog\/en\/most-trustworthy-car-rental-company-mexico\/\" data-numposts=\"10\" data-lazy=\"true\" data-colorscheme=\"light\" data-order-by=\"social\" data-mobile=\"true\"><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>What is the most trustworthy car rental company in Mexico? It\u2019s exactly the question to ask before you book, especially after Mexico\u2019s consumer agency warned in 2026 that renting a car on vacation can turn into \u00aban expensive mistake,\u00bb with car companies among the most-complained-about sectors of the year. The good news: you don\u2019t have\u2026<\/p>\n","protected":false},"author":3,"featured_media":2841,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[674,671],"tags":[],"class_list":["post-2845","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-destinations","category-travel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Is the Most Trustworthy Car Rental Company in Mexico? | Nos Mueves T&uacute;<\/title>\n<meta name=\"description\" content=\"What is the most trustworthy car rental company in Mexico? 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